Jira Service Management

{"xsrfToken":"d51fef3279f8008fdc5f22186be855eb00f5b62a_lout","branding":{"id":"21","key":"secops","name":"Sécurité de l'information","portalBaseUrl":"/servicedesk/customer/portal/21","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/21/14","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#de801b","headerLinkHoverBGColor":"#de801b","headerBadgeColor":"#de801b"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/a5c625c9-49b1-44e0-949e-16093d1b878a/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzdjOTE4Zi1lNjQ0LTRiYWYtOWE3OC05NDU4OTE3YTc3NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmE1YzYyNWM5LTQ5YjEtNDRlMC05NDllLTE2MDkzZDFiODc4YSI6WyJyZWFkIl19LCJleHAiOjE3ODk1NTk5MzgsIm5iZiI6MTc4OTU1OTMzOH0.bi0GlD37Q8VwyqoHh0re7wRAJ-XPv3J9VpXUcg1rtaE&client=037c918f-e644-4baf-9a78-9458917a7771&mode=fit","logoId":"a5c625c9-49b1-44e0-949e-16093d1b878a","isLogoAvailable":true,"helpCenterTitle":"Nimbax's Services Portal","sharedPortalName":"Nimbax's Services Portal","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Nimbax's Services Portal","sharedPortalName":"Nimbax's Services Portal","localeDisplayName":"English (United States)"},"fr-FR":{"helpCenterTitle":"Portail de services Nimbax","sharedPortalName":"Portail de services Nimbax","localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"fr-FR","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ff7aab","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"21","key":"secops","projectId":10165,"serviceDeskId":21,"name":"Sécurité de l'information","description":"Soumettre une demande concernant la protection des renseignements personnels.","portalBaseUrl":"/servicedesk/customer/portal/21","onlyPortal":false,"reqTypes":[{"id":"207","name":"Incident de confidentialité","descriptionHtml":"Ce formulaire vise à signaler un incident de confidentialité. Nous vous demandons donc de fournir autant de détails que possible afin que nous puissions prendre cette demande en charge le plus rapidement possible.","callToAction":"Incident de confidentialité","introHtml":"Signalez un incident de confidentialité à notre équipe.","icon":10506,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[61],"key":""},{"id":"206","name":"Questions pour le service de protection des renseignements personnels","descriptionHtml":"","callToAction":"Questions pour le service de protection des renseignements personnels","introHtml":"Vous avez une question concernant la protection des renseignements personnels ? Posez-la ici.","icon":10564,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[61],"key":""},{"id":"192","name":"Configurer un VPN au bureau","descriptionHtml":"","callToAction":"Configurer un VPN au bureau","introHtml":"Vous voulez accéder à vos éléments de travail depuis l'extérieur ? Faites-le nous savoir.","icon":10541,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"189","name":"Créer une revue post-incident","descriptionHtml":"","callToAction":"Créer une revue post-incident","introHtml":"Documentez et partagez les enseignements tirés d'un incident afin qu'il ne se reproduise plus.","icon":10538,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"183","name":"Demande envoyée par e-mail","descriptionHtml":"","callToAction":"Demande envoyée par e-mail","introHtml":"Demande reçue de la part de votre canal dassistance de messagerie.","icon":10542,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[],"key":""},{"id":"196","name":"Demander du nouveau matériel","descriptionHtml":"","callToAction":"Demander du nouveau matériel","introHtml":"Par exemple, une nouvelle souris ou un écran.","icon":10565,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"193","name":"Demander l'accès administrateur","descriptionHtml":"","callToAction":"Demander l'accès administrateur","introHtml":"Par exemple, si vous devez administrer JIRA.","icon":10528,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"182","name":"Demander un nouveau compte","descriptionHtml":"","callToAction":"Demander un nouveau compte","introHtml":"Demander un nouveau compte pour un système.","icon":10532,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[],"key":""},{"id":"195","name":"Demander un nouveau logiciel","descriptionHtml":"","callToAction":"Demander un nouveau logiciel","introHtml":"Si vous avez besoin d'une licence pour un logiciel, faites-en la demande ici.","icon":10562,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"187","name":"Demander une modification","descriptionHtml":"","callToAction":"Demander une modification","introHtml":"Par exemple, mettre à jour le serveur (VPN) ou une application (Jira).","icon":10543,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10543","groups":[],"key":""},{"id":"188","name":"Enquêter sur un problème","descriptionHtml":"","callToAction":"Enquêter sur un problème","introHtml":"Créez un problème pour trouver la cause d'un ou de plusieurs incidents.","icon":10535,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[],"key":""},{"id":"194","name":"Intégrer de nouveaux employés","descriptionHtml":"","callToAction":"Intégrer de nouveaux employés","introHtml":"Demander un accès pour les nouveaux employés.","icon":10531,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"184","name":"Nouvel appareil mobile","descriptionHtml":"","callToAction":"Nouvel appareil mobile","introHtml":"Besoin d'un téléphone portable ou d'un changement ? Faites-le-nous savoir.","icon":10549,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"181","name":"Obtenir de l'aide informatique","descriptionHtml":"","callToAction":"Obtenir de l'aide informatique","introHtml":"Obtenez de l'assistance pour des problèmes ou des questions informatiques d'ordre général.","icon":10556,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[],"key":""},{"id":"191","name":"Obtenir un compte wifi d'invité","descriptionHtml":"","callToAction":"Obtenir un compte wifi d'invité","introHtml":"Faire une demande d'accès temporaire à la wifi pour des invités.","icon":10534,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"208","name":"Opportunité","descriptionHtml":"","callToAction":"Opportunité","introHtml":"Opportunité de changement à ajouter à la roadmap technologique.","icon":10565,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10565","groups":[],"key":""},{"id":"185","name":"Remonter un problème système","descriptionHtml":"","callToAction":"Remonter un problème système","introHtml":"Faites-nous part de tout problème, et nous nous efforcerons de le résoudre rapidement.","icon":10536,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"190","name":"Réparer un problème avec un compte","descriptionHtml":"","callToAction":"Réparer un problème avec un compte","introHtml":"Vous avez de la difficulté à accéder à certains sites Web ou systèmes ? Nous allons vous aider.","icon":10533,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"186","name":"Signaler un matériel endommagé","descriptionHtml":"","callToAction":"Signaler un matériel endommagé","introHtml":"Signalez tout matériel potentiellement défectueux ou endommagé, par exemple un écran d'ordinateur cassé ou un serveur endommagé.","icon":10527,"iconUrl":"https://nimb4x.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":61,"name":"Général"}],"orderMapping":{"61":[207,206],"62":[181,184,186,195,196],"63":[182,190,191,192,193,194],"64":[185,187,195],"65":[185,186,187]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"096fd17c-1723-349a-b32b-8b82d35a9cb5","appLinkName":"System Confluence","appLinkUrl":"https://nimb4x.atlassian.net/wiki","spaceKey":"SECOPS","spaceName":"Confidentialité-Sécurité","spaceUrl":"https://nimb4x.atlassian.net/wiki/spaces/SECOPS","isServer":false},"labels":[],"projectKey":"SECOPS","serviceDeskId":21,"kbLinkDomainURLs":["https://nimb4x.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":21,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SECOPS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"French (France)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwMzdjOTE4Zi1lNjQ0LTRiYWYtOWE3OC05NDU4OTE3YTc3NzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTEzMzU1MTI5NDgiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzg5NTYwNTM4LCJuYmYiOjE3ODk1NTkzMzgsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.YmksNYxhQXGZtsgwS1_tl2OnOJKQKX4utiv-RH-ThKw","targetCollection":"upload-user-collection-1335512948","endpointUrl":"https://api.media.atlassian.com","clientId":"037c918f-e644-4baf-9a78-9458917a7771","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"3b116478-8a2c-43b2-b6f2-4fdc9126e0ff","name":"Incidents de confidentialité","description":"Précisions, plans, guides et autres références pertinentes portant sur les incidents de confidentialité conformément à la loi. ","categoryUrl":"https://nimb4x.atlassian.net/servicedesk/customer/portal/21/topic/3b116478-8a2c-43b2-b6f2-4fdc9126e0ff","lastUpdated":"1696419317695","createdAt":"1696419226239"},{"id":"98213c67-6217-4b73-9848-4070c5ae93eb","name":"Protection des renseignements personnels","categoryUrl":"https://nimb4x.atlassian.net/servicedesk/customer/portal/21/topic/98213c67-6217-4b73-9848-4070c5ae93eb","createdAt":"1696419249090"}]}},"sharedPortal":{"name":"Nimbax's Services Portal","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://nimb4x.atlassian.net/wiki","kbLinkDomainURLs":["https://nimb4x.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}